Terms of service

Last Updated: May 28, 2026

Welcome to Plan Su. These Terms of Service ("Terms") govern your use of our website and the purchase of products from Plan Su Amsterdam ("Plan Su", "we", "us", or "our"). By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Company Information

Plan Su Amsterdam

Email: info@plansuamsterdam.com

KvK: 6757627

VAT Number: NL002108407B35

2. Eligibility

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services and place orders.

3. Products

We make every effort to display our products as accurately as possible. However, colours, prints, and product appearance may vary slightly depending on your device or screen settings.

All product descriptions, pricing, availability, and specifications are subject to change without notice.

We reserve the right to discontinue products or limit quantities at any time.

4. Orders

When you place an order, you are making an offer to purchase a product.

We reserve the right to accept, reject, cancel, or limit any order at our sole discretion, including in cases of suspected fraud, pricing errors, product availability issues, or violations of these Terms.

You will receive an order confirmation email after your order has been successfully placed. Acceptance of your order occurs once your order has been processed and shipped.

5. Pricing and Payment

All prices displayed on our website are shown in Euros (€) and include applicable VAT unless stated otherwise.

Shipping costs are calculated separately at checkout and displayed before payment is completed.

Payment must be received in full before an order is processed and shipped.

We reserve the right to correct pricing errors at any time, including after an order has been placed.

6. Shipping

Shipping times and delivery estimates are provided in our Shipping Policy and are intended as guidelines only.

Plan Su is not responsible for delays caused by shipping carriers, customs procedures, force majeure events, or circumstances beyond our reasonable control.

Risk of loss and ownership of products pass to the customer upon delivery.

7. Returns and Refunds

Returns and refunds are governed by our Return Policy.

Customers within the European Union have statutory consumer rights, including the right to withdraw from eligible purchases within 14 days of receiving an order, subject to applicable exclusions and conditions.

Returned products must comply with the requirements stated in our Return Policy.

8. Intellectual Property

All content on this website, including but not limited to logos, graphics, images, product designs, text, branding, artwork, and website content, is the property of Plan Su or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission from Plan Su.

9. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with the operation or security of the website.

  • Transmit viruses, malware, or malicious code.

  • Copy, scrape, reproduce, or exploit website content without authorization.

  • Use false information when placing orders or creating accounts.

We reserve the right to suspend or terminate access to our website for violations of these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, Plan Su shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

Our total liability relating to any order shall not exceed the amount paid by the customer for the product giving rise to the claim.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

12. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, availability, or accuracy of third-party websites.

Your use of third-party services is at your own risk and subject to their respective terms and policies.

13. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Changes will become effective immediately upon publication on this page. Continued use of our website following any updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from or relating to these Terms, our website, or any purchase made through our website shall be subject to the jurisdiction of the competent courts of the Netherlands.

15. Contact

If you have any questions regarding these Terms of Service, please contact us:

Plan Su Amsterdam

Email: info@plansuamsterdam.com

KvK: 6757627

VAT Number: NL002108407B35