Privacy policy
Last updated: May 28, 2026
At Plan Su, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store and share your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise interact with our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
Personal Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of personal information:
-
Contact information, including your name, email address, telephone number, billing address and shipping address.
-
Payment and transaction information, including payment details, order history and purchase records.
-
Account information, including login credentials, preferences and account settings.
-
Communications, including information you provide when contacting customer support or communicating with us.
-
Device and technical information, including IP address, browser type, device information and website usage data.
-
Website activity information, including pages visited, products viewed, shopping cart activity and interactions with our website.
How We Collect Information
We may collect personal information:
-
Directly from you when you place an order, create an account, subscribe to our newsletter or contact us.
-
Automatically through cookies, analytics tools and similar technologies when you use our website.
-
From service providers and business partners who help us operate our business and provide our services.
How We Use Your Information
We use your personal information to:
-
Process and fulfil orders.
-
Manage payments, deliveries, returns and customer support requests.
-
Improve our website, products and services.
-
Personalise your shopping experience.
-
Communicate with you regarding orders, updates and customer service matters.
-
Send marketing communications where permitted by law or with your consent.
-
Detect, prevent and investigate fraud, security incidents and unlawful activity.
-
Comply with legal obligations and protect our legal rights.
Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
-
Shopify, which powers our online store.
-
Payment service providers.
-
Shipping and logistics partners.
-
Marketing and analytics providers.
-
Professional advisers and legal authorities where required by law.
We do not sell your personal information.
Shopify
Our store is hosted by Shopify. Shopify may process certain personal information to provide and improve the services offered through our website. For more information about how Shopify processes personal information, please review Shopify’s Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyse traffic, remember preferences and support marketing activities. You may manage cookie preferences through your browser settings.
Data Security
We implement reasonable technical and organisational measures to protect your personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.
Your Rights
Depending on your location, you may have the right to:
-
Access your personal information.
-
Request correction of inaccurate information.
-
Request deletion of your personal information.
-
Request a copy of your personal information.
-
Withdraw consent for marketing communications.
-
Object to or restrict certain processing activities where permitted by law.
To exercise any of these rights, please contact us using the details below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of such websites.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
International Transfers
Your personal information may be processed and stored in countries outside your country of residence. Where required, appropriate safeguards will be implemented to protect your information.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Plan Su Amsterdam
KvK: 6757627
VAT Number: NL002108407B35